Last Updated: 2/19/2026

Quick Start Guide

Your First Day in Customer Support

1. Set Up Your Tools

• Access your support ticketing system
• Configure your email templates
• Test your communication channels
• Familiarize yourself with the dashboard

2. Review Key Resources

• Read the Welcome to Customer Support guide
• Review common issues and their solutions
• Study email templates and response guidelines
• Note escalation procedures

3. Shadow Experienced Team Members

• Observe how tickets are handled
• Learn the tone and style of communication
• Ask questions and take notes
• Practice with supervised tickets

4. Start Taking Tickets

• Begin with simple, low-priority tickets
• Use templates and guidelines
• Don’t hesitate to ask for help
• Document new learnings

Key Metrics

• Response time targets
• Resolution time goals
• Customer satisfaction scores
• Quality assurance standards